FAQ
Frequently Asked Questions
Considered answers to common questions about MATINÉ, our first product, shipping, returns, and customer care.
What is MATINÉ?
MATINÉ is a premium skincare house creating exceptional products inspired by culturally significant ingredients and refined through purposeful formulation.
What is your first product?
Our first product is a nourishing lip balm crafted with Palestinian olive oil.
Why Palestinian olive oil?
Palestinian olive oil is where MATINÉ begins. It was chosen for its skincare benefits, its connection to generations of olive cultivation, and its meaning to the founder’s heritage.
Is MATINÉ only an olive oil skincare brand?
No. Palestinian olive oil is our first chapter. Every MATINÉ product will begin with one meaningful hero ingredient, chosen for both performance and cultural significance.
Where do you ship?
We currently ship within Norway.
When will my order be dispatched?
Orders are usually dispatched within 1–2 business days.
Can I return my order?
Please contact us within 14 days of receiving your order. Items must be unused, unopened, and in their original packaging. For hygiene reasons, opened skincare products cannot usually be returned unless faulty.
How can I contact MATINÉ?
Email us at hello@matinecosmetics.com. We aim to respond within 1–2 business days.