Terms of Service

Last updated: 15 August 2026

These Terms of Service (“Terms”) apply when you use matinecosmetics.com or purchase products from MATINÉ AS. By placing an order, you agree to these Terms together with our Privacy Policy, Refund & Return Policy and Shipping Policy.

Nothing in these Terms limits any mandatory rights you have under Norwegian consumer law.

1. About MATINÉ

The seller is:

MATINÉ AS
Organisation number: 938 076 499
Båhusveien 18
0573 Oslo
Norway
Email: hello@matinecosmetics.com

2. Products and product information

We aim to present our products, ingredients, characteristics, prices and availability accurately.

Colours and appearance may vary slightly depending on your screen, lighting and device settings. Product packaging may be updated from time to time, provided that this does not materially change the product you ordered.

If information on the website contains an obvious error, please contact us. We reserve the right to correct errors before accepting an order.

3. Prices

All prices are displayed in Norwegian kroner (NOK). MATINÉ AS is not currently registered in the Norwegian VAT Register, and VAT is therefore not charged.

Delivery charges are shown separately at checkout before you complete your purchase. The total price payable, including products and delivery charges, will be displayed before the order is submitted.

Prices and promotions may change, but changes will not affect orders that we have already accepted.

4. Placing an order

Before submitting an order, you will have an opportunity to review the products, quantities, delivery information, delivery charges and total price.

After submitting an order, you will receive an electronic order confirmation. The confirmation shows that we have received your order.

If we cannot fulfil an order because a product is unavailable, the payment cannot be completed, the delivery information is insufficient, or there is an obvious pricing or product-information error, we may cancel the affected order. If payment has already been taken, the relevant amount will be refunded using the original payment method.

Please contact us as soon as possible if you notice an error in your order. We cannot guarantee that an order can be changed or cancelled after processing has begun.

5. Payment

You may pay using the payment methods displayed at checkout. These may include Vipps, payment cards and supported digital wallets.

Payment information is processed securely by Shopify and the relevant payment provider. MATINÉ generally does not receive or store your complete payment-card details.

Payment may be authorised or charged when the order is placed, depending on the selected payment method. If an order is cancelled or cannot be fulfilled, any amount due for refund will be returned to the original payment method.

6. Delivery

We currently deliver within Norway.

Available delivery options, charges and estimated transit times are displayed at checkout. Additional information about order processing, delivery and tracking is provided in our Shipping Policy.

Delivery estimates are not guarantees. If a delay occurs, we will provide information where reasonably possible. Your statutory rights in the event of delayed delivery remain unaffected.

You are responsible for providing complete and accurate delivery information. Please contact us promptly if you discover an error. An address change may not be possible after an order has been processed or dispatched.

The risk of accidental loss of or damage to the product passes to you when you, or a person you have designated other than the carrier, physically receives the product.

7. Right of withdrawal

Consumers purchasing online generally have a statutory right to withdraw from the purchase within 14 days without giving a reason.

The withdrawal period normally begins the day after you receive the product. To exercise the right of withdrawal, you must notify us clearly before the period expires. You may contact us at hello@matinecosmetics.com or use the statutory withdrawal form supplied with the order information.

After notifying us, you must return the product within the legally applicable period. Unless otherwise stated or required by law, you are responsible for the direct cost of returning the product.

You may inspect a product to the extent necessary to determine its nature and characteristics. You may be responsible for any reduction in value caused by handling beyond what is necessary for that purpose.

The statutory right of withdrawal may not apply to a sealed product that is unsuitable for return for health-protection or hygiene reasons if the seal has been broken after delivery, where the legal conditions for that exception are satisfied.

Further instructions, return conditions and information about MATINÉ’s voluntary 30-day return policy are provided in our Refund & Return Policy. The voluntary return policy is additional to—and does not replace—your statutory rights.

8. Damaged, defective or incorrect products

Please inspect your order after delivery and contact us as soon as reasonably possible if it is damaged, defective or incorrect.

If a product has a defect under applicable consumer law, you may have the right to repair, replacement, a price reduction, cancellation of the purchase, or compensation, depending on the circumstances and legal conditions.

A complaint concerning a defect is separate from the right of withdrawal and is not excluded merely because a cosmetic product has been opened or used.

Contact us at hello@matinecosmetics.com with your order number and a description of the issue. Photographs may help us assess damage or an incorrect delivery, but requesting reasonable documentation does not limit your statutory rights.

9. Returns and refunds

Return eligibility, instructions, return address and refund processing information are set out in our Refund & Return Policy.

Approved refunds will normally be made to the original payment method. The time required for the refunded amount to appear may depend on the payment provider.

Nothing in our return procedures limits rights that cannot legally be excluded.

10. Acceptable use of the website

You must not use the website:

• for unlawful or fraudulent purposes;

• to interfere with the website’s security or operation;

• to introduce malicious code;

• to infringe the rights of MATINÉ or another person; or

• to collect information from the website through unauthorised automated means.

We may restrict access where reasonably necessary to protect the website, customers, MATINÉ or third parties.

11. Intellectual property

The MATINÉ name, branding, text, photographs, designs, graphics and other website content are owned by MATINÉ AS or used with permission and are protected by applicable intellectual-property law.

You may use the website for personal, non-commercial shopping purposes. No content may be copied, reproduced, distributed or commercially exploited without prior written permission, except where permitted by law.

12. Third-party services and links

The website is operated using Shopify and may use third-party services for payments, delivery and other necessary functions.

The website may contain links to third-party websites. MATINÉ is not responsible for the content or independent practices of websites that we do not operate. This does not affect MATINÉ’s responsibility for the performance of its obligations to you.

13. Privacy

We process personal information in accordance with our Privacy Policy. The policy explains what information we process, why we process it, which parties may receive it, and the rights available to you.

14. Liability

MATINÉ is responsible for loss where liability follows from applicable law.

We do not exclude or limit liability where doing so would be unlawful, including liability arising from mandatory consumer-protection rules. Nothing in these Terms limits your statutory remedies for defective products, delayed delivery or other breaches of the purchase agreement.

MATINÉ is not responsible for loss caused solely by circumstances outside our reasonable control to the extent permitted by law. If such circumstances affect an order, we will take reasonable steps to limit the consequences and keep you informed where appropriate.

15. Changes to these Terms

We may update these Terms to reflect changes to our business, website, products or legal obligations.

The Terms applying to an order are those made available when the order is placed. Later changes will not retroactively alter an accepted order unless required by law or agreed with you.

The current version and its last-updated date will be published on the website.

16. Complaints and dispute resolution

If you have a complaint, please contact us first at hello@matinecosmetics.com so that we can try to resolve it.

If we cannot resolve the matter, consumers may seek guidance from the Norwegian Consumer Council and may submit eligible disputes to the appropriate Norwegian consumer-dispute body.

17. Governing law

These Terms and purchases from MATINÉ are governed by Norwegian law.

Any dispute may be brought before the competent Norwegian courts. If you are a consumer, this does not deprive you of any mandatory protections or rights available under applicable consumer law.