Refund policy
Refund & Return Policy
Last updated: July 2026
At MATINÉ, we stand behind every product we create. If your order arrives damaged or doesn't meet our quality standards, we'll make it right.
Returns
We offer a 30-day return policy, meaning you have 30 days from the date you receive your order to request a return.
To be eligible, your item must be:
- Unused and in its original condition
- In its original packaging
- Accompanied by proof of purchase
To request a return, please contact us at:
Returns should only be sent after your request has been approved. Items returned without prior authorization may not be accepted.
Return address:
MATINÉ AS
Båhusveien 18
0573 Oslo
Norway
Damaged or Incorrect Orders
Please inspect your order upon arrival.
If your item arrives damaged, defective, or you received the wrong product, contact us as soon as possible at hello@matinecosmetics.com so we can resolve the issue promptly.
Non-Returnable Items
For hygiene and safety reasons, we cannot accept returns of opened or used cosmetic products unless they arrive damaged, defective, or incorrect.
Sale items are also non-refundable unless required by applicable law.
If you're unsure whether your purchase qualifies for a return, please contact us before sending it back.
Exchanges
We do not offer direct exchanges.
If you'd like a different item, simply request a return (if eligible) and place a new order once your return has been approved.
Statutory Right of Withdrawal
If you are a consumer purchasing online in Norway or another EEA country, you generally have a statutory right to withdraw from your purchase within 14 days without giving a reason.
The withdrawal period normally begins the day after you receive the product. To exercise this right, you must clearly notify us before the withdrawal period expires by contacting hello@matinecosmetics.com. You may use the statutory withdrawal form made available by the Norwegian authorities, but using the form is not required.
After notifying us, you must return the product within 14 days. Unless otherwise agreed or required by law, you are responsible for the direct cost of returning the product.
You may inspect the product to the extent necessary to determine its nature and characteristics. You may be responsible for any reduction in value caused by handling beyond what is necessary for that purpose.
The statutory right of withdrawal may not apply to a sealed product that is unsuitable for return for health-protection or hygiene reasons if the seal has been broken after delivery, where the legal conditions for this exception are satisfied.
If the right of withdrawal applies, we will refund the payments covered by that right, including the cost of our least expensive standard delivery option. We may withhold the refund until we have received the returned product or you provide evidence that it has been sent back, whichever occurs first.
This statutory right is separate from and additional to MATINÉ’s voluntary 30-day return policy and your rights concerning damaged, defective or incorrect products.
Refunds
Once we receive and inspect your return, we'll notify you whether your refund has been approved.
Approved refunds will be issued to your original payment method within 10 business days.
Please note that your bank or card provider may require additional time to process the refund.
If more than 15 business days have passed since your refund was approved, please contact us at: